New multimedia AI assistant delivers seamless conversations, video tutorials, and wiring diagrams, now embedded on Full Gauge websites and upcoming FG Finder appFull Gauge Controls and Climtek, a division of Trimac Inc., today announced a significant upgrade to the HVACR industry’s first AI-based technical support platform.
The AI-based technical assistant has been serving technicians, service personnel, engineers, channel partners, and end-users worldwide since its pilot launch two years ago. With today’s release, the platform evolves into a fully embedded, multimedia-enabled support companion, accessible directly from the Full Gauge Controls website and the upcoming upgraded FG Finder mobile app.
“We’re proud to have been the first in our industry to launch an AI-based support platform,” said Antonio Gobbi, Founder and Director of Full Gauge Controls. “This latest upgrade reinforces our commitment to customer success. Whether you’re a first-time installer or a seasoned engineer, the assistant is there to guide you instantly, on our website or in your pocket through the new FG Finder app.”
The new platform provides conversational support across Full Gauge’s product range and the Sitrad Pro remote management ecosystem. With this release, users can instantly access installation guidance, troubleshooting support, visual instructions, parameter configurations, and setup workflows in their preferred language.
“This upgrade takes our original AI deployment to a whole new level,” said Rakesh Saxena, Founder and Director of Trimac Inc. “Technicians can now experience fluid, human-like conversations in their native language, supported by embedded video tutorials, wiring diagrams, and product visuals. It’s more than a chatbot, it’s a practical field assistant, engineered for speed, accuracy, and real-world use.”
Key Features of the Upgraded Assistant:
• Multilingual conversational support in English, Portuguese, Spanish and others major languages.
• Embedded video tutorials with step-by-step walkthroughs
• Visual wiring diagrams and setup guides
• Web and mobile access via Full Gauge website and new FG Finder app
• Continuous learning from real-world cases and user feedback
• Advanced analytics dashboard offers insights by intent, product model, and user feedback, with drill-down access and trend tracking to support continuous product and service improvement
Available now in global markets, this release underscores Full Gauge Controls’ and Climtek’s shared vision: combining decades of technical expertise with intelligent automation to support customers faster and smarter globally.
The post Full Gauge Controls and Climtek Announce Major Upgrade to HVACR Industry’s First AI-based Technical Support Platform first appeared on HVAC Insider.