Scout AI chatbot provides personalized information on the Copeland Mobile app, helping to empower contractors and wholesalers via easy access to HVACR resources
ST. LOUIS (Jan. 21, 2025) – Copeland, a global leader of sustainable climate solutions, has launched a new release of its award-winning app, Copeland Mobile. This update now includes Scout AI chatbot, designed with artificial intelligence to drive innovation and enhance efficiency. By harnessing the power of AI, Copeland is improving product performance, optimizing operations, and delivering insights that support smarter decision-making. This represents another milestone in Copeland’s commitment to the future of the HVACR industry with AI-driven solutions.
As the HVACR industry transitions to low-global warming potential (GWP) and natural refrigerants to support the global energy transition, contractors and wholesalers need modern tools to overcome operational challenges such as using physical manuals, PDFs and product bulletins as well as calls to technical support when installing or repairing systems. HVACR contractors are also faced with configuring and repairing equipment in environments with limited space, unpredictable weather and demanding timelines. Every detail matters during installation and repair to avoid costly errors or callbacks.
Recognizing these needs and responding to user feedback, Copeland has launched a new release of the Copeland Mobile app, featuring Scout AI chatbot technology to provide virtual support to the vast majority of the almost 50,000 regular users of the app. Scout AI provides the familiarity of using a search engine, but, unlike general web searches, the results are technical information powered by Copeland’s reliable online product information and more. This enables technicians, wholesalers and original equipment manufacturers (OEMs) faster access to more accurate and helpful information.
“We’re harnessing the power of digital transformation and AI to revolutionize how our customers interact with our products and solutions,” said Lisa Beasley, vice president of information technology for Copeland. “By delivering intelligent, intuitive access to critical information and tools, we’re empowering users to work more efficiently, solve problems faster, and drive success with precision and confidence.”
Scout AI will supply users with easy access to documents, videos, product and warranty information, and other resources. It will help users troubleshoot in real time and receive specifications for numerous Copeland products while on a jobsite. Scout is self-learning, enhancing access to information and streamlining interactions to help technicians complete tasks more efficiently and accurately.
The Copeland Mobile app also features a scanning tool that reads Copeland product nameplates, delivering specifications, diagnostic support, detailed service and maintenance documentation, and recommendations for replacement components. The scanning tool also works with competitor’s nameplates to provide cross-reference information for Copeland compressor drop-in replacements.
The Copeland Mobile home screen has also been revamped with shortcuts to easily access features like: Videos and Tutorials, Where to Buy, Cross Reference and more. In addition, Copeland’s Application Engineering and Fault Finder apps will be integrated this summer to provide a one-stop shop for troubleshooting.
The updated Copeland Mobile app with Scout AI is now available in the United States, Canada and Latin America and provides support in English, Spanish, Portuguese, French and Chinese. For more information, visit copeland.com/copelandmobile.
About Copeland
Copeland is a global leader in sustainable heating, cooling, cold chain and industrial solutions. We help commercial, industrial, refrigeration and residential customers reduce their carbon emissions and improve energy efficiency. We address issues like climate change, growing populations, electricity demands and complex global supply chains with innovations that advance the energy transition, accelerate the adoption of climate-friendly, low-GWP (global warming potential) and natural refrigerants, and safeguard the world’s most critical goods through an efficient and sustainable cold chain. We have over 18,000 employees, with feet on the ground in more than 40 countries — a global presence that makes it possible to serve customers wherever they are in the world and meet challenges with scale and speed. Our industry-leading brands and diversified portfolio deliver innovation and technology proven in over 200 million installations worldwide. Together, we create sustainable solutions that improve lives and protect the planet today and for future generations. For more information, visit copeland.com
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