Do either of these scenarios sound familiar?
A new system is installed, and then years go by before you see that equipment or have a communication touchpoint with the homeowner again.
A repair is required on equipment that is only two years old, and the homeowner is upset to get a bill because the equipment is under warranty. You must decide to concede that cost and do the repair for free or lose a customer because of a negative experience.
Adding coverage for labor costs with extended protection plans is a core strategy that enables HVAC contractors to maintain long-term relationships with customers and create additional revenue. By adopting a customer-for-life approach, homeowners remain connected to you – their trusted dealer.
Business growth and customer satisfaction with AIG Warranty.
Through various OEM partnerships, AIG protection plans are highly competitive by having the highest reimbursement structure in the industry. In a competitive market, providing homeowners with protection from labor costs differentiates you from the competition.
Provide peace of mind – for your business knowing you’ll get reimbursed for your time on the job, and for your customer knowing they have help on unexpected repair bills. Add revenue immediately by attaching labor coverage to your project proposals and avoid concessions by ensuring your homeowners are covered for unexpected repair bills.
Do homeowners want coverage?
For homeowners, an HVAC system is one of the most important purchases they make. It keeps families comfortable and supports everyday routines… until something goes wrong. While modern HVAC systems are more efficient and technologically advanced, they are also more sophisticated and costly to repair. AIG Warranty HVAC extended service agreements connect manufacturer standard warranty coverage and real-world ownership experiences to provide confidence, protection and long-term value after the equipment is installed.
HVAC extended service agreements are about peace of mind. Homeowners want predictable ownership costs and reassurance that if something happens, they are protected. We provide the opportunity for you to create a scenario where rather than facing an unexpected repair bill, your customer can have coverage in place that helps reduce financial stress and keeps their system operating with minimal disruption.
For HVAC dealers, extended service agreements are more than an add-on product. They are an opportunity to strengthen customer relationships, create differentiation in a competitive market and provide additional value beyond the installation itself. Reinforce trust by showing the homeowner that their trusted heating and air provider is thinking beyond installation and focusing on long-term customer care.
Warranty coverage is a top factor that helps consumers make buying decisions. Many consumers report not being offered extended protection, which leads to home warranty companies and other competing offers displace dealers from their customers.
Position coverage options.
Point-of-sale offerings allow contractors to present protection options while homeowners are already making an investment decision. At that moment, customers are often more open to protecting their purchase because they recognize the importance of the system and the potential cost of future repairs. Financing options can further simplify the decision by incorporating protection into monthly payments, making coverage feel manageable and accessible.
Beyond the initial sale, aftermarket service agreement opportunities continue to provide value. Homeowners who may have declined coverage at installation often become more receptive after experiencing ownership costs firsthand. AIG can exclusively offer labor protection on existing equipment up to 20 years of age. This creates an opportunity for contractors to reconnect with customers, provide education and offer solutions that improve the ownership experience over time.
More attachments. More touchpoints. More lifetime value.
Customers who purchase protection plans are more likely to remain loyal, continue maintenance with the installing contractor, and return for future replacement purchases. In an industry where retention and reputation are critical, that ongoing connection creates meaningful long-term value and keeps the contractor in position for the next revenue generating opportunity.
Homeowners deserve confidence in one of the most important systems in their home. HVAC contractors deserve tools that help them build stronger customer relationships and create lasting business growth. And extended service agreements are one of the best ways to align those goals.
Learn more in our Resource Center.
Contact us at HVACWarrantySales@aig.com to get started.
AIG is an ACCA Platinum Strategic Partner. To learn more about our Strategic Partnership Program, contact partners@acca.org or visit acca.org/partners.
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